Join Our Team as a Remote Help Desk Analyst at Center for Policing Equity
Make a Difference with Your IT Skills
Are you passionate about providing top-notch technical support? Do you thrive in dynamic environments and want to contribute to a mission-driven organization dedicated to social justice? If so, the Center for Policing Equity (CPE) invites you to apply for our Remote Help Desk Analyst role. This is your opportunity to support a diverse team working towards reducing racial disparities in public safety through data-driven solutions.
What You’ll Do
As a Help Desk Analyst, you will be the first point of contact for all technical support requests, ensuring the smooth operation of our IT systems. You’ll play a vital role in maintaining the efficiency of our technology infrastructure, supporting tools like Google Workspace, Zoom, Slack, and more. Here’s what your daily responsibilities will include:
- Logging and categorizing incoming IT support requests and assigning priorities.
- Troubleshooting hardware and software issues for Mac and PC users.
- Managing user accounts, permissions, and access rights.
- Deploying and managing software applications and updates.
- Collaborating with the IT Director to implement IT improvements.
- Developing technical documentation and knowledge base articles.
- Communicating with empathy to resolve technical challenges effectively.
What We’re Looking For
- At least 2 years of experience in a help desk or technical support role.
- Strong problem-solving skills and a proactive approach to troubleshooting.
- Excellent communication skills with a client-centric mindset.
- Proficiency in MacOS and Windows operating systems.
- Familiarity with IT service management tools and SaaS applications.
- Certifications like CompTIA A+ or ITIL are a plus.
- Commitment to CPE’s mission and values.
Why Join Us?
At CPE, we are more than just a workplace; we are a community committed to equity and justice. Here’s what you can expect:
- Competitive salary range of $55,000 – $65,000 per year, based on experience and location.
- Comprehensive benefits including health insurance, paid parental leave, and professional development funds.
- Flexible work environment with remote work opportunities.
- Monthly stipends for cell phone, internet, and home office setup.
- A supportive team that values diverse perspectives and second-chance hiring.
About Center for Policing Equity
We are a dedicated team of research scientists, data experts, and community trainers, using data to create fairer public safety systems. Our partnerships with law enforcement and communities aim to bridge divides and build trust, fostering a society where equity is the standard.
Apply Today
Ready to make a meaningful impact? Join us in our mission to create equitable public safety systems. Apply now to become our next Help Desk Analyst and help us drive change through technology and compassion.
Equal Opportunity Employer Statement
Center for Policing Equity is committed to building a diverse team and inclusive culture. We welcome applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status. We strongly support second-chance hiring and encourage applicants with experiences in the criminal legal system to apply.